Privacy Policy

Last updated: November 18, 2025

At GoldEdge Pine Bluff Tree Services, we respect your privacy. This policy explains what information we collect, how we use it, and how we protect it. If you have questions, call us at (870) 914-3187.

Information We Collect

When you contact us for services, we collect information that helps us serve you better. This includes:

• Your name, phone number, and email address
• Your property address where services will be performed
• Details about the tree services you need
• Photos of trees or your property that you share with us
• Payment information when you pay for our services

We also collect basic information when you visit our website, such as your IP address, browser type, and pages you view. This helps us improve our website and understand how people use it.

How We Use Your Information

We use the information you provide to:

• Schedule and perform tree services at your property
• Send you estimates, invoices, and appointment reminders
• Answer your questions about our services
• Process payments for completed work
• Keep records of services provided for warranty and liability purposes
• Send you occasional updates about our services if you opt in to receive them

We will never sell your personal information to third parties. We only share it with partners who help us run our business, such as payment processors, and only to the extent necessary.

How We Protect Your Information

We take reasonable steps to protect your information from unauthorized access, loss, or misuse. We use secure servers and encryption for sensitive data like payment information.

However, no method of transmission over the internet is completely secure. While we do our best to protect your information, we cannot guarantee absolute security.

Cookies and Tracking

Our website may use cookies, which are small files stored on your device. Cookies help us remember your preferences and understand how you use our site.

You can set your browser to refuse cookies, but this may limit your ability to use some features of our website. We do not use cookies to track your activity across other websites.

Third-Party Services

We may use third-party services to help run our business, such as:

• Payment processors to handle credit card transactions
• Email services to send appointment confirmations
• Analytics tools to understand website traffic
• Scheduling software to manage appointments

These services have their own privacy policies. We choose partners who respect privacy and protect customer information.

Your Rights and Choices

You have control over your personal information. You can:

• Request to see what information we have about you
• Ask us to correct any inaccurate information
• Request that we delete your information, subject to legal requirements
• Opt out of marketing emails by clicking unsubscribe in any email we send

To exercise any of these rights, contact us at hello@pineblufftreeservices.com or call (870) 914-3187. We will respond to your request within a reasonable timeframe.

Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

How Long We Keep Your Information

We keep your information for as long as necessary to provide services and comply with legal requirements. After services are completed, we retain records for several years for warranty, liability, and tax purposes. After that time, we securely delete or destroy your information.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. When we do, we will update the date at the top of this page. We encourage you to review this policy periodically.